topic Re: Phone plan not working in Get Support

Phone plan not working

KATHY987 — Sat, 18 Mar 2023 14:10:23 GMT

Paid my bill for March and it seems my account is not kicking in

Went back to store and confirmed it went through

This happened yesterday

Still going on

No call in or out

It says my balance is 2.00

Why is that when I paid my monthly bill 25.00

Re: Phone plan not working

Handy1 — Sat, 18 Mar 2023 14:12:34 GMT

@KATHY987 try rebooting the phone

Re: Phone plan not working

Handy1 — Sat, 18 Mar 2023 14:14:48 GMT

@KATHY987 If all else fails as support to reset your account

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

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Re: Phone plan not working

softech — Sat, 18 Mar 2023 14:23:11 GMT

@KATHY987 which store you went back to confirm? there is no more PM store around. or no mobile store to take care of PM's account

You login to My Account and confirm that account status is Active?

is your Mobile data working? sms working? just not voice?

there seems to be some voice problem again in the last couple days.

Please try to turn off your phone for 5 mins first, then reboot and test again

If possible try to toggle VoLTE setting on your phone (tiy it with both VoLTE on and off) and see if it works

If nothing work, then open ticket with PM Support and have them to refresh your account from the system side.

Re: Phone plan not working

hairbag1 — Sat, 18 Mar 2023 15:07:53 GMT

@KATHY987

use a laptop to log in to your PM account. Right under Account Status find Plan Usage....then try this to be sure your account has renewed itself...

Re: Phone plan not working

hTideGnow — Sat, 18 Mar 2023 15:12:20 GMT

HI @KATHY987 there are couple posts about no calls this morning. did you try to reboot the phone and test?

Re: Phone plan not working

hairbag1 — Sat, 18 Mar 2023 15:20:18 GMT

@hTideGnow

I wonder if the glitchy calling is related to the recent revelation that volte is currently being phased in..hmmm !!

Re: Phone plan not working

hTideGnow — Sat, 18 Mar 2023 15:24:53 GMT

Hi @hairbag1 yes, it could be VoLTE. It could be when PM trying to enable the account to VoLTE and it breaks that account

Hope people would come back and let us know what PM says

Re: Phone plan not working

James84022 — Sun, 02 Jul 2023 02:54:52 GMT

Need help activate on line and sim is registered and plan but have no number as the port request isn't complete and sim doesn't work