topic Re: Paid Bill No Service in Get Support

Paid Bill No Service

banana10 — Sat, 18 Mar 2023 15:05:45 GMT

I just paid my monthly bill yesterday $45 plan made one call

and now it says i have no minutes to make a call???

Whats going on and what could I do??

Re: Paid Bill No Service

softech — Sat, 18 Mar 2023 15:08:25 GMT

@banana10 is your text working? and mobile data working?

try to power down the phone for 5 mins, then power it up again and try voice call, try both incoming and outgoing calls

Of course, login to My Account using Incognito mode and confirm account status showing Active

Re: Paid Bill No Service

hTideGnow — Sat, 18 Mar 2023 15:11:05 GMT

HI @banana10 you actually paid the renewal it yourself manually or let Pre-authorized payments to do it? If you have Autopay, check if it actually worked, autopay fails sometimes

reboot the phone once and try calling again

Re: Paid Bill No Service

hairbag1 — Sat, 18 Mar 2023 15:15:49 GMT

@banana10

try this...

added...

all except the $15 plan have Unlimited Canada wide calling.

Re: Paid Bill No Service

Yummy — Sat, 18 Mar 2023 15:14:35 GMT

t about other services? SMS/Internet?

Is your account Active? Does it shows any outstanding amount? You paid $45+tax?

Turn phone off, wait a bit, turn it on.

Re: Paid Bill No Service

HALIMACS — Sat, 18 Mar 2023 15:14:38 GMT

@banana10

When you say it says you "have no minutes to make a call" is this AFTER you have dialed the number?

What happens when you just let the recording play through - does the call also eventually just connect and start ringing?

It's possible you're hearing erroneous audio messages yet the call may still connect and ring through.

When logged into Self Serve, try tapping the little refresher icons (pictured below), then note the plan and account status:

Re: Paid Bill No Service

banana10 — Sat, 18 Mar 2023 15:22:42 GMT

Thanks I checked the Auto pay and it went through says my account is Active.

I rebooted my phone made one call then the next call said I didn't have any minutes.?

Re: Paid Bill No Service

hairbag1 — Sat, 18 Mar 2023 15:25:43 GMT

@banana10

did you try powering down the cell phone, as previously suggested ? That usually helps get things going.

Let us know please.

Re: Paid Bill No Service

softech — Sat, 18 Mar 2023 15:28:00 GMT

@banana10 wrote:
Thanks I checked the Auto pay and it went through says my account is Active.
I rebooted my phone made one call then the next call said I didn't have any minutes.?

@banana10 mobile and data work and just not voice?

PM has been having some voice trouble with some users in the last 2 weeks, if you have tested all these and nothing work, probably you need PM support to refresh the account on the system side

Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Paid Bill No Service

banana10 — Sat, 18 Mar 2023 15:43:13 GMT

Thank you I tried it and it let me make a call was ringing

and hung up. Next call got the no minutes message agian.

Re: Paid Bill No Service

banana10 — Sat, 18 Mar 2023 15:58:32 GMT

Yes I have internet and my account says Active. Compete payment went through unlimited minutes.

Rebooted phone several times still no calling.

Re: Paid Bill No Service

hairbag1 — Sun, 19 Mar 2023 16:36:08 GMT

@banana10

please follow @softech suggestion to contact CSA for their help...and please let us know when it's been corrected. There's been others reporting same / similar issues as you're experiencing.

edited

@computergeek541

I request you re-assign Solution to softech as his initial response seemed to be the fix. Thanks