topic Re: I paid my bill and I have no service in Get Support

I paid my bill and I have no service

nickdill1 — Sat, 18 Mar 2023 12:37:59 GMT

I paid my bill in full yesterday and I still have no service. I can't even fill out a ticket because I can't get a text code and whenever I try to use my account verification, it tells me there's an issue. It's been a couple of weeks since I've paid my bill but I've never had an issue with this before. I've already tried restarting my phone and it still won't work.

Re: I paid my bill and I have no service

Handy1 — Sat, 18 Mar 2023 12:39:33 GMT

@nickdill1 try rebooting the phone first or maybe you have to reactivate it it make manual payment

here’s link to support if needed

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: I paid my bill and I have no service

DDM69 — Sat, 18 Mar 2023 12:40:33 GMT

Is there no option to verify your account via email?

Re: I paid my bill and I have no service

HALIMACS — Sat, 18 Mar 2023 12:43:42 GMT

@nickdill1

What do you hear when you call 611?

Try resetting network connections and removing and reinserting SIM card.

Re: I paid my bill and I have no service

nickdill1 — Sat, 18 Mar 2023 12:46:04 GMT

Unfortunately no, it's either SMS verification or account verification. An email option would be most helpful to us all though haha

Re: I paid my bill and I have no service

BKNS27 — Sat, 18 Mar 2023 13:26:37 GMT

@nickdill1

You can only submit a ticket on this Community forum and not on your account and if your account is suspended. You can only get the 2FA code by email.

Re: I paid my bill and I have no service

nickdill1 — Sat, 18 Mar 2023 13:32:50 GMT

It tells me I'm out of minutes. I've tried all of that already.

Re: I paid my bill and I have no service

esjliv — Sat, 18 Mar 2023 13:54:49 GMT

@nickdill1 wrote:
It tells me I'm out of minutes. I've tried all of that already.

@nickdill1 - when you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device), does it say your account is suspended and you need to add funds? Or just that you are out of minutes?

If not suspended, then does your texting and data services work?

Re: I paid my bill and I have no service

nickdill1 — Sat, 18 Mar 2023 14:02:22 GMT

My girlfriend just called from her phone and it told me they're having issues finding my number. I paid my bill long before the 90 day deactivation period.

Re: I paid my bill and I have no service

softech — Sat, 18 Mar 2023 14:27:51 GMT

@nickdill1 how you paid your bill in full yesterday? Via *611? via My Account?

But if you can pay your bill yesterday, you should be ok, your acocunt not deactivated, just need to find a way to resume your service

have you open a ticket with PM Support yet?

Re: I paid my bill and I have no service

nickdill1 — Sat, 18 Mar 2023 14:31:48 GMT

I paid it via my account with my girlfriends credit card like I always do. My account shows as active on the my account website.

I sent cs_agent a message with a picture showing that it says my account is active. I just still don't have service for some reason.

Re: I paid my bill and I have no service

softech — Sat, 18 Mar 2023 14:34:06 GMT

@nickdill1 do you just don't have voice service? or no data and text as well?

did you try your sim card in another phone? maybe on your girlfriend's phone?

Re: I paid my bill and I have no service

nickdill1 — Sat, 18 Mar 2023 14:49:23 GMT

No voice, data, or text. I haven't tried my Sim card in her phone, no. I'll try that and see what happens.

Re: I paid my bill and I have no service

hTideGnow — Sat, 18 Mar 2023 15:21:16 GMT

HI @nickdill1 make sure My Account showing your account is active and payment history shows you paid yesterday

if active but no service at all, please submit ticket with PM agent at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I paid my bill and I have no service

hairbag1 — Sat, 18 Mar 2023 15:23:23 GMT

@nickdill1

using your cell phone...dial 611 to hear current account status.

Re: I paid my bill and I have no service

Jerome_hynes82 — Fri, 13 Oct 2023 18:28:42 GMT

Out of minutes

Re: I paid my bill and I have no service

Jerome_hynes82 — Fri, 13 Oct 2023 18:30:07 GMT

Tried it all

Re: I paid my bill and I have no service

dust2dust — Fri, 13 Oct 2023 18:31:12 GMT

@Jerome_hynes82- Buy the $5 500 minute Canada add-on. Or do an early renewal.

Re: I paid my bill and I have no service

hTideGnow — Fri, 13 Oct 2023 18:33:33 GMT

IH @Jerome_hynes82

which plan you are on? if you are on $13 or $15 , you can buy $5 500 Canada wide minutes

if you are on other plans, you should have unlimited minutes, just reboot the phone once

and if still does not work, give us more info