topic Re: Help in Get Support

Help

JenetteB — Sat, 18 Mar 2023 04:40:47 GMT

I have money in my account but it did not renew my plan

Re: Help

computergeek541 — Sat, 18 Mar 2023 04:49:41 GMT

@JenetteB wrote:
I have money in my account but it did not renew my plan

Is it your renewal date or is the case of trying to get your service working again after the payment was missed? The other possiblility that I can think of is if you ran out of minutes or data and wanted to renew your plan early. Can you clarify which type of situation applies?

Re: Help

JenetteB — Sat, 18 Mar 2023 04:57:31 GMT

My renewal date is not updating added money to it today

Re: Help

pmbc — Sat, 18 Mar 2023 06:31:46 GMT

@JenetteB Is your account currently active? What does it say when you dial 611 from your phone? What is the renewal date for the account?

Re: Help

JenetteB — Sat, 18 Mar 2023 07:11:39 GMT

Hi it says my account it temporarily suspended and to add more time , I did add 25.00 and have a balance of 35.00 but my plan didn’t renew when i added it today

Re: Help

pmbc — Sat, 18 Mar 2023 17:01:01 GMT

I think you still need to reactivate the account even when you add credit there. Are you doing this through the portal or by dialing 611?

Look at this thread and the accepted solution has some screen shots for activating an account.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Reactivate/m-p/941937