topic Out going and incoming call not going in Get Support

Out going and incoming call not going

Vimalkumar — Sat, 18 Mar 2023 19:31:53 GMT

Hi,

In my friends phone he is getting trouble to make Out going and incoming call. We try to diagnose and turn on flight mode on and off, network selection manual public mobile. It's work for one day and now again giving issue to make call. Text messages incoming and outgoing working fine. We have tried his sim card with another phone but issue still persist.

Please let me know if I buy new sim card then how to transfer number to old sim to new sim card.

Your help would be appreciated.

Thanks.

Re: Out going and incoming call not going

will13am — Sat, 18 Mar 2023 00:59:35 GMT

@Vimalkumar , please use the chatbot link to initiate a support ticket. Hopefully an account reset will clear any issues with calling.

Re: Out going and incoming call not going

Handy1 — Sat, 18 Mar 2023 01:00:06 GMT

@Vimalkumar You tried to reset network setting ? If you get a new SIM card you don’t activate it or port number you SIM card swap it in my account using computer only from the profile tab

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

Re: Out going and incoming call not going

BKNS27 — Sat, 18 Mar 2023 01:06:51 GMT

@Vimalkumar

Chances it is not the SIM but the phone settings.

Go to Settings and reset the Network but they need to re-enter the home wifi password.

Re: Out going and incoming call not going

softech — Sat, 18 Mar 2023 01:24:49 GMT

@Vimalkumar

Changes are it is not the sim card. Sim card rarely fail, if it fails, you won't connect to the network at all and you won't have Text working

It is likely a phone issue or account

did you try to Reset All networks?

also did you try in different area and if voice calls work when you move around?

try to change the Preferred network to 3G only and see if it helps.

Or change it back to Automatic and enable VoLTE (VoLTE might or might not work as PM is in the process of enabling customers on VoLTE and not everyone is enabled yet)

If possible, test the PM sim card in another phone. This would force a sim re-provisioning and it could resolve your problem

Let us know how it goes

Re: Out going and incoming call not going

Vimalkumar — Sat, 18 Mar 2023 01:25:03 GMT

Tried already, even change the phone but issue still persist

Re: Out going and incoming call not going

softech — Sat, 18 Mar 2023 01:26:51 GMT

@Vimalkumar wrote:
Tried already, even change the phone but issue still persist

@Vimalkumar if changing phone does not work, start with open ticket with PM support. Go through all the troubleshooting steps with them first. They can reprovision the sim on the system and that might resolve the problem

If that stil does not work, ask them about sim changing and ask if they can reimburse the cost of the sim card

Re: Out going and incoming call not going

Vimalkumar — Sat, 18 Mar 2023 01:28:42 GMT

I have tried, all solutions whatever you provided, however sim not working with another phone as well.

Re: Out going and incoming call not going

Vimalkumar — Sat, 18 Mar 2023 02:18:09 GMT

Tried PM sim card with another cellphone worked but only one day after same issue persist.

Re: Out going and incoming call not going

Vimalkumar — Sat, 18 Mar 2023 02:19:09 GMT

Ticket has been raised.

Ticket reference number: 33111-520