topic Re: Add-on data not working 😡 in Get Support

Add-on data not working 😡

mamu — Sat, 18 Mar 2023 00:46:12 GMT

I’ve used up my GB of data for this month but my acct says I still have 720MB of data which I bought as an add on.. but my phone isn’t accessing the add-on data and so internet access and texted no longer works when I leave wifi. So frustrating!
Can anyone explain why? And suggest a quick fix.
🙏🏻

Re: Add-on data not working 😡

Handy1 — Sat, 18 Mar 2023 00:47:05 GMT

@mamu Try rebooting the phone

Re: Add-on data not working 😡

Handy1 — Sat, 18 Mar 2023 00:48:24 GMT

@mamu Also try this to make sure you still have data left

Check add-ons /mins /Data

For most up to date account info

Re: Add-on data not working 😡

will13am — Sat, 18 Mar 2023 00:49:28 GMT

@mamu , please access your online account using incognito mode on the browser to ensure you are viewing up to date information. Also check your phone settings to make sure that usage limits are not set and blocking mobile data.

Re: Add-on data not working 😡

mamu — Sat, 18 Mar 2023 01:11:22 GMT

Thx for the suggestions. Rebooting worked. Phew! Guess i should have thought of that LOL.

Should the pubic service automatically switch to the add on data. Doublechecked - have 710 MB left on add-on. and phone doesn't have usage limits.

Re: Add-on data not working 😡

mamu — Sat, 18 Mar 2023 01:12:43 GMT

That should have read "shouldn't the Public Mobile service automatically switch to the add-on ...