topic Re: sign in help in Get Support

sign in help

PubMoDave1 — Sat, 18 Mar 2023 19:33:43 GMT

I needed to update my credit card....cant sign in...changed password....still cant get in... not sure if i have correct info now to get in

Re: sign in help

BKNS27 — Sat, 18 Mar 2023 00:29:22 GMT

@PubMoDave1

Clear the cache and go incognito on your browser before login on a laptop or desktop.

Re: sign in help

HALIMACS — Sat, 18 Mar 2023 00:36:31 GMT

@PubMoDave1

Try a desktop or laptop to login.

When using mobile, sometimes auto-fill credentials also then try to log you in - if yours auto-fill, wait a few seconds afterwards to see if the device tries to log you in.

After you gain access:

click the 3rd tab down on the left hand side, titled "Payments"
in the Pre-authorized area tap "Manage Payment Method"
then tap "Update Card Information"
from there, you'll be prompted to enter the complete credit card information with the new information
then tap "Save Payment Information" at the bottom

Re: sign in help

Handy1 — Sat, 18 Mar 2023 00:36:19 GMT

@PubMoDave1 Try again incognito private mode there are cache issues if you changes password and still cannot sign in get support to help you regain access to your account and update credit card info

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