topic Re: Regarding no service for over 30days in Get Support

Regarding no service for over 30days

Amanda — Tue, 04 Jan 2022 20:02:28 GMT

So why is it that I paid for 90days service and I can't make or receive phone calls at all. Please fix this problem or refund my money today this is infuriating and unacceptable I will never recommend this company to anyone

Re: Regarding no service for over 30days

Shazia_K — Mon, 15 Aug 2016 14:49:18 GMT

Hey @Amanda,

I'm looking into your account,

I see that you have some usage on your account, can you confirm which phone are you using? I have responded to your private message with some troubleshooting steps, I would appreciate if you can respond.

Thanks,

Shazia

Re: Regarding no service for over 30days

Amanda — Mon, 15 Aug 2016 15:16:59 GMT

No one can call me and I can't call out

Re: Regarding no service for over 30days

Luddite — Mon, 15 Aug 2016 15:29:18 GMT

Looking at your phone, can you see "Public Mobile" with some bars, or "No Service"?

Re: Regarding no service for over 30days

Amanda — Mon, 15 Aug 2016 15:31:16 GMT

Public mobile and service

Re: Regarding no service for over 30days

Amanda — Mon, 15 Aug 2016 15:32:19 GMT

Public mobile and service full

Re: Regarding no service for over 30days

Luddite — Mon, 15 Aug 2016 15:36:08 GMT

Then likely your phone just needs to be reset. Try:

- rebooting the phone

- toggle airplane mode off/on

- remove the sim for 5 minutes, then install and reboot

What is the make/model of your phone? Has service ever worked with this phone? Is it dual sim?

Re: Regarding no service for over 30days

Amanda — Mon, 15 Aug 2016 15:39:46 GMT

iPhone 5s as well as I have tried on 5c as well both phones don't work.

Re: Regarding no service for over 30days

Amanda — Mon, 15 Aug 2016 15:42:51 GMT

I have done all of that still not working

Re: Regarding no service for over 30days

Luddite — Mon, 15 Aug 2016 15:43:12 GMT

Are you sure they are unlocked?

Are you transferring a phone number from another carrier?

Have you tried all of the suggestions from Shazia and me?

Re: Regarding no service for over 30days

Amanda — Mon, 15 Aug 2016 15:43:50 GMT

Yes

Re: Regarding no service for over 30days

Amanda — Mon, 15 Aug 2016 15:45:18 GMT

Yes unlocked why don't you guys just give me a new number and start over there is something wrong with the number

Re: Regarding no service for over 30days

Amanda — Mon, 15 Aug 2016 15:46:50 GMT

Yes I am sure my 5c was working fine all year with public

Re: Regarding no service for over 30days

Amanda — Mon, 15 Aug 2016 15:49:09 GMT

I have a small child and need to tend to them please fix the service today or refund my money today it is A lot o money to me almost 200.00 I can't keep texting back and forth like this

Re: Regarding no service for over 30days

Amanda — Mon, 15 Aug 2016 15:50:08 GMT

I have tried

Re: Regarding no service for over 30days

Luddite — Mon, 15 Aug 2016 15:50:50 GMT

If you are willing to try a new number, just log into your self serve account and look for "Change My Number". While in your account make sure it says "Active" and the plan is correct.

There is definitely something weird here.

Re: Regarding no service for over 30days

Luddite — Mon, 15 Aug 2016 15:59:20 GMT

@Shazia_K If her 5c worked on PM, are you sure her account is properly configured and active?

@Amanda Did you simply move your PM sim from the 5c to the 5s?

Never heard of your problem. If you can try a sim from a friend that would confirm whether it's a phone or account issue.

Sorry, can't be more help.

Re: Regarding no service for over 30days

Amanda — Mon, 15 Aug 2016 16:03:12 GMT

As well I just recieved a new SIM card in the mail and it doesn't work either

Re: Regarding no service for over 30days

Amanda — Mon, 15 Aug 2016 16:04:03 GMT

My self serve will not accept my pasword

Re: Regarding no service for over 30days

Luddite — Mon, 15 Aug 2016 16:08:04 GMT

@Shazia_K Can reset your account password; watch for her private messages. In fact, send her a private message with your phone number and your new sim card number. Do you know how to do that?

You new sim won't function until you activate it in your account.