topic Re: Talk and text are now working in Get Support

Talk and text are now working

Mags2475 — Fri, 17 Mar 2023 23:22:30 GMT

Plan is valid yet talk and text are not working.

Re: Talk and text are now working

Handy1 — Fri, 17 Mar 2023 21:52:25 GMT

@Mags2475 Try rebooting the phone or reset network settings

Re: Talk and text are now working

Mags2475 — Fri, 17 Mar 2023 21:52:47 GMT

I did that

Re: Talk and text are now working

BKNS27 — Fri, 17 Mar 2023 21:52:52 GMT

@Mags2475

It sounds like porting is not completed. If you ported your old number over to PM. You are required to reply to the text with YES with the old SIM in your phone within the 90 minute window.

If you missed replying to the text. You need to contact a CS_Agent to restart the porting process.

Re: Talk and text are now working

Handy1 — Fri, 17 Mar 2023 21:55:28 GMT

@Mags2475 If you did just port number and missed the 90 min window to reply yes there’s a number to live support Telus porting team that can help re trigger the port for you will send it to you private message