topic Re: My account in Get Support

My account

Rubesraposo — Fri, 17 Mar 2023 18:38:06 GMT

How do I set up a "my account"

Re: My account

pmbc — Fri, 17 Mar 2023 18:39:34 GMT

@Rubesraposo If you're talking about activating a SIM, go to this link.

Activate Your SIM Card Online | Public Mobile

You'll need.a SIM to begin with and follow the wizard. Through this process you can select a new number of choose to port an existing number.

Re: My account

hairbag1 — Fri, 17 Mar 2023 18:42:28 GMT

@Rubesraposo

~~top of this page click Activate for guidance~~.

amended...

https://www.publicmobile.ca/en/bc/get-help/articles/create-a-self-serve-account

Re: My account

Handy1 — Fri, 17 Mar 2023 18:51:22 GMT

@Rubesraposo Activating a SIM card is what sets your account up using the same email and password you used to activate SIM card … unless you activated in store awhile back and never created a my account then you would need support to help you create a my account

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: My account

hTideGnow — Fri, 17 Mar 2023 18:55:02 GMT

hi @Rubesraposo did you activate in store before?

if you activate online yourself, My Account should have already setup.

But you can submit ticket for PM to check and set up one for you

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437