topic Re: Connection issues in Get Support

Connection issues

Rubesraposo — Fri, 17 Mar 2023 18:17:06 GMT

I have a balance for the following month but my account still says it's temporarily suspended

Re: Connection issues

softech — Fri, 17 Mar 2023 18:19:17 GMT

@Rubesraposo Login to My Account using Incognito mode. Check if you see enough money showing in Available Fund, then click Reactivate my plan for a manual renewal.

Let us know if it works

Re: Connection issues

Handy1 — Fri, 17 Mar 2023 18:19:38 GMT

@Rubesraposo

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you still have service and your plan renews today / tomorrow you can ignore this suspended notice

Re: Connection issues

Rubesraposo — Fri, 17 Mar 2023 18:28:42 GMT

How do you login using incognito mode