topic Re: Data Service Down in Get Support

Data Service Down

ArkhamSmoke — Fri, 17 Mar 2023 18:19:03 GMT

Is Data service down for anyone else? 2 people in my home with active accounts and no data service.

Seems to be some reports on twitter also, but no updates or acknowledgment from Public Mobile socials, which seems to be all but abandoned.

Re: Data Service Down

Handy1 — Fri, 17 Mar 2023 18:21:09 GMT

@ArkhamSmoke Make sure cellular data is on , also check how much data you have left

Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info

and check

Outage map in your area:

https://istheservicedowncanada.com/

Re: Data Service Down

will13am — Fri, 17 Mar 2023 18:21:10 GMT

@ArkhamSmoke what part of the country are you located. Service seems fine in Toronto.

Re: Data Service Down

ArkhamSmoke — Fri, 17 Mar 2023 18:23:05 GMT

no issue with data amounts, which is happening with two separate accounts - and have tried outside the home today as well which is how I first noticed it. SMS and Voice work fin on both. I'm in Newfoundland and have several GB of Data remaining.

Re: Data Service Down

hairbag1 — Fri, 17 Mar 2023 18:23:49 GMT

@will13am

BC Southern Interior seems to be up and running as usual.

Re: Data Service Down

Handy1 — Fri, 17 Mar 2023 18:26:51 GMT

@ArkhamSmoke Maybe try rebooting the phone and or network settings and see if that helps at all

Re: Data Service Down

DDM69 — Fri, 17 Mar 2023 18:27:04 GMT

No problems in the Kitchener Waterloo (Ontario) area.

Re: Data Service Down

ArkhamSmoke — Fri, 17 Mar 2023 18:28:55 GMT

it looks like there might be a small cluster and a red warning symbol for near my area on the TElus Outage map, so I think that might be the culprit!

Re: Data Service Down

pmbc — Fri, 17 Mar 2023 18:30:02 GMT

@ArkhamSmoke Check here for outage reports.

https://www.telus.com/en/on/outages

Re: Data Service Down

hairbag1 — Fri, 17 Mar 2023 18:30:11 GMT

@ArkhamSmoke

make sure you have data available. Please try this. Log in to your account...

Re: Data Service Down

ArkhamSmoke — Fri, 17 Mar 2023 18:36:21 GMT

whether it was a hiccup or not, silly enough this worked and I should have tried this first 😂

Was weird since it impacted my partners phone too

Re: Data Service Down

Handy1 — Fri, 17 Mar 2023 18:49:02 GMT

@ArkhamSmoke Well either way at the end of the day we are happy to hear you got it all sorted out 🙂

Re: Data Service Down

devonbanman — Fri, 17 Mar 2023 19:21:34 GMT

two days ago on Mar 15 I also had no data, but calls and texts worked. I decided to try refreshing my cellular data connection (airplane mode on then off) and After that my data started working fine again.

This was in southern interior BC.

That's the first time in 3 years this has happened.