topic Re: Cannot send/receive calls/texts. in Get Support

Cannot send/receive calls/texts.

C-Red — Tue, 04 Jan 2022 09:58:24 GMT

Just returned from vacation in US. Purchased roaming add-ons while I was away. They expired on November 28th so I didn't extend them. Now that I am back in Canada I cannot make or receive calls or texts. I have no signal bars showing on my phone. So I added $40 thinking maybe that would solve it... but it did not. I asked Simon and checked if my account was still active... and it is. I have restarted my phone multiple times and also toggled the airplane mode... nothing has worked. So what next?

Re: Cannot send/receive calls/texts.

Anonymous — Thu, 02 Dec 2021 02:41:28 GMT

@C-Red

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: For public mobile No Support by phone call or Email...only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: Cannot send/receive calls/texts.

softech — Thu, 02 Dec 2021 02:42:55 GMT

@C-Red no signal bar.. you came back from US. Check your network, make sure it is set to Automatic or manually select Public Mobile.

Re: Cannot send/receive calls/texts.

XionBunny — Thu, 02 Dec 2021 02:47:17 GMT

@Anonymous wrote: *Scripted bot noises*

Re: Cannot send/receive calls/texts.

C-Red — Thu, 02 Dec 2021 03:05:22 GMT

Thank you... that solved my problem... simple and elegant solution.

Re: Cannot send/receive calls/texts.

esjliv — Thu, 02 Dec 2021 03:06:33 GMT

@C-Red wrote:
Just returned from vacation in US. Purchased roaming add-ons while I was away. They expired on November 28th so I didn't extend them. Now that I am back in Canada I cannot make or receive calls or texts. I have no signal bars showing on my phone. So I added $40 thinking maybe that would solve it... but it did not. I asked Simon and checked if my account was still active... and it is. I have restarted my phone multiple times and also toggled the airplane mode... nothing has worked. So what next?

@C-Red just adding money does not reactivate your account, that is, if it is suspended?!

But, you confirmed it is ACTIVE through Simon, uh, I never did that before.

What does is say when you call 611?

If you have never created a Self Serve account, create one here: https://selfserve.publicmobile.ca/self-registration/

It is a great way to check on your account status and manage other details.

Can you try your SIM into another phone to see if you have working services?

If so, put the SIM back into your phone and perform a Reset of your device's Network Settings.

iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Re: Cannot send/receive calls/texts.

softech — Thu, 02 Dec 2021 03:15:24 GMT

@C-Red wrote:
Thank you... that solved my problem... simple and elegant solution.

@C-Red Glad it works.. Welcome back Canada...:)

btw, PM is giving holiday bonus again, make sure you check PM message and reply YES

More is Merrier is back! - Community (publicmobile.ca)