topic Getting charged for an account that does not exist in Get Support

Getting charged for an account that does not exist

Prachi2 — Fri, 17 Mar 2023 18:11:16 GMT

Hi,

I created an account with public mobile then transferred the number to freedom mobile a year ago. It seems like I have been getting charged since then, even though my number is not even recognized by public mobile. I’d like to get in touch with customer service. Any ideas how? My bank said they could only dispute the last 3 months of payment. Sadly I didn’t realize this charge was still ongoing before. Thanks.

Re: Getting charged for an account that does not exist

Handy1 — Fri, 17 Mar 2023 18:13:03 GMT

@Prachi2 If your ported your number out successfully then it should have closed your PM account .. but if you need support because your still being charged here’s the link

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Getting charged for an account that does not exist

hairbag1 — Fri, 17 Mar 2023 18:13:08 GMT

@Prachi2

initiate a message to CSA for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Getting charged for an account that does not exist

softech — Fri, 17 Mar 2023 18:13:51 GMT

@Prachi2 it has been a year?

nonworry, should be easy fix for PM and they will provide refund. Just message them to open ticket

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Getting charged for an account that does not exist

DDM69 — Fri, 17 Mar 2023 18:30:17 GMT

Booo Freedom Mobile! 😉

Hopefully you get your full refund from Public.

Re: Getting charged for an account that does not exist

hairbag1 — Fri, 17 Mar 2023 18:34:57 GMT

@DDM69

maybe the OP might consider returning to PM. He could apply the refund to new account and have service at no further cost until refund $$ run out !! 😎

Re: Getting charged for an account that does not exist

dust2dust — Fri, 17 Mar 2023 19:52:44 GMT

There was another customer this happened to just recently where they had not noticed the charge going on for many months. Public didn't have much sympathy.

Do the chargeback and cut your losses.