topic Re: Service in Get Support

Service

Trevor100 — Fri, 17 Mar 2023 17:52:17 GMT

Input my money on my account and device has not resumed

Re: Service

BKNS27 — Fri, 17 Mar 2023 17:54:51 GMT

@Trevor100

Try rebooting your phone by powering off then power back on.

Re: Service

pmbc — Fri, 17 Mar 2023 17:55:19 GMT

@Trevor100 Does the account show as active? Have you rebooted your phone? Try to call 611 from the device and see what the account status is.

Re: Service

Handy1 — Fri, 17 Mar 2023 18:18:21 GMT

@Trevor100 As other have already mentioned you might just need to reboot your phone … if that doesn’t work sign into your my account and see if the available funds are just sitting in account if so make manually payment and reactivate the plan

Re: Service

Trevor100 — Fri, 17 Mar 2023 18:20:48 GMT

Its active...it's saying my service will renew in a month but when I make a call it says I'm out of minutes. But I've never used minutes it's set up for 25 a month. Every 6 calls go through..it's very frustrating

Re: Service

pmbc — Fri, 17 Mar 2023 18:28:14 GMT

@Trevor100 wrote:
Its active...it's saying my service will renew in a month but when I make a call it says I'm out of minutes. But I've never used minutes it's set up for 25 a month. Every 6 calls go through..it's very frustrating

If you're on the $25 plan it should be unlimited mins so you shouldn't be out of mins. These are calls within Canada? If they are, get in touch with a CS Agent.

If these are international calls you may be out of mins and need to buy an addon for more international mins. International addons cost $15 and depending where you need to call determines the amount of time the $15 gives you.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Service

Trevor100 — Fri, 17 Mar 2023 18:36:01 GMT

Yes I've reset phone...it took my 25 and is saying my service is good for a month but nothing...it allows ever 6 to 10 calls go through but when it doesn't connect it says I'm out of minutes..which makes no sense..thanks for your help everyone

Re: Service

Trevor100 — Fri, 17 Mar 2023 18:55:25 GMT

Hey they rebootedrebooted the network and seems to be working🤞i thank everyone for their replies and am happy no one will lose sleep over my issues lol