topic Activated a SIM but getting 'forbidden' page when signing in in Get Support

Activated a SIM but getting 'forbidden' page when signing in

felixcoupe — Fri, 17 Mar 2023 17:08:02 GMT

I have just activated my SIM with you online and tried signing in but repeatedly got the Forbidden page (using different browsers, clearing cookies etc. as suggested on Forums)

Re: Activated a SIM but getting 'forbidden' page when signing in

softech — Fri, 17 Mar 2023 17:12:44 GMT

@felixcoupe is your phone service working? both incoming and outgoing calls work? and Data work?

you tried using Incognito mode?

Re: Activated a SIM but getting 'forbidden' page when signing in

felixcoupe — Fri, 17 Mar 2023 17:19:21 GMT

Everything is working thanks but I still can't sign in, and I have tried Incognito

Re: Activated a SIM but getting 'forbidden' page when signing in

hairbag1 — Fri, 17 Mar 2023 17:29:34 GMT

@felixcoupe

after 60 minutes, try logging in again, only this time use laptop and enable incognito mode before this attempt.

Hopefully, you've just tried unsuccessfully to log in too many times..see if waiting the 60 minutes clears things up.

Please let us know.

Re: Activated a SIM but getting 'forbidden' page when signing in

HALIMACS — Fri, 17 Mar 2023 17:52:36 GMT

@felixcoupe

if you’re logging in from a mobile device with credentials that auto fill, after they auto fill, do not tap the login button and allow the system to log you in automatically.

When credentials auto-fill in the system, it may then try to log you in automatically, if you manually tap the login button you will receive an error message every time.

Not sure if that is what you are experiencing, but just offering this for your info.