topic Re: Where’s my SIM card in Get Support

Where’s my SIM card

Shaziya0987 — Fri, 17 Mar 2023 16:47:27 GMT

Hi,I lost my phone so ordered a new SIM card money has been deducted and it’s been 10 business days,where’s my sim?

Re: Where’s my SIM card

pmbc — Fri, 17 Mar 2023 16:51:51 GMT

You've posted to the community so we're all customers like you. For a query like this contact the CS Agent to see if they can provide tracking info or an update.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Where’s my SIM card

DDM69 — Fri, 17 Mar 2023 17:07:43 GMT

Probably in the mail. It can take weeks. Check a Telus or Koodo store near you if you need it asap.

Re: Where’s my SIM card

hairbag1 — Fri, 17 Mar 2023 17:18:28 GMT

@Shaziya0987

it's been known to take 3 weeks for sim to arrive when ordered from PM.

If there's a Telus / Kodoo corp store in the mall near you...they might have PM sims available.

Re: Where’s my SIM card

Shaziya0987 — Fri, 17 Mar 2023 20:57:31 GMT

thanks for replying I was told it would take 10 business days