topic Re: Account still suspended after payment in Get Support

Account still suspended after payment

fredjollimore20 — Fri, 17 Mar 2023 17:03:47 GMT

Credit card expired, PM account got suspended. Updated CC info and topped up account, but it’s still suspended. How do I fix this?

softech — Fri, 17 Mar 2023 17:07:42 GMT

@fredjollimore20 You successfully updated the credit card on My Acocunt?

Wait 60 mins first, then try using Incognito mode to make a payment ONCE.

If it still fail after you tried once (not more), try using *611 and make a payment using the 4 digits PIN if you remember

If still unable to pay, you can get a voucher from SDM/711/Shell and load the voucher using *611 first .

Or you can open ticket with PM support and have them to try process a payment for you

hairbag1 — Fri, 17 Mar 2023 17:13:52 GMT

get to Shell gas station and buy a payment voucher..then dial 611 to add it to your account.

Request assistance from CSA to amend your cc info on your account file.

added link;