topic Re: Account Suspended in Get Support

Account Suspended

Perlita — Fri, 17 Mar 2023 19:06:00 GMT

Please advise: account is suspended! My grandma doesn’t remember her login info. Tried to submit a ticket but unsuccessful because my grandma doesn’t remember. I’ve bought $80 in vouchers and it’s still not working! Please help! Thank you!

Re: Account Suspended

pmbc — Fri, 17 Mar 2023 16:50:13 GMT

@Perlita you can dial 611 from the phone and attempt to pay for the bill and reactivate the account. If that won't work, you'll need to contact CS Agent to assist.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Account Suspended

Perlita — Fri, 17 Mar 2023 16:54:57 GMT

Thank you so much!