topic Re: New phone number with new SIM card? in Get Support

New phone number with new SIM card?

Maggie9668d — Fri, 17 Mar 2023 12:42:21 GMT

Hi,

If I bring my own phone and buy a plan and SIM card with Public Mobile, will that change my phone number?

softech — Fri, 17 Mar 2023 12:44:46 GMT

@Maggie9668d you can bring in your current phone number from another provider

What you need to do is simply request Transfer your exiting number instead of picking a new number during the activation process

To confirm you can port in your number into PM, check it here:

esjliv — Fri, 17 Mar 2023 12:45:51 GMT

@Maggie9668d - you can keep your number if the number is portable to Public.

Check to see if your number can be ported from this Koodo website (Telus owns Koodo and Public Mobile), so, same allowances here:

NOTE:

Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval, within 90 minutes, to port over to Public Mobile and to receive calls from until port is complete.
Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

typo

porcupine — Fri, 17 Mar 2023 13:03:58 GMT

you can keep your existing number you will see when you start your set up

DDM69 — Fri, 17 Mar 2023 13:05:28 GMT

You've made a great choice. Welcome to the Public Mobile family 😊