topic Re: Group Texts in Get Support

Group Texts

kturnock — Fri, 17 Mar 2023 04:20:21 GMT

I have always been able to send group texts and for the last 2 days can only send individual texts. Anyone know why that would happen? Thank you!

Re: Group Texts

softech — Fri, 17 Mar 2023 04:23:24 GMT

@kturnock

What was the error message?

Android? did you try to clear cache and reboot phone?

and are you trying to send to an existing group chat? what if you send a new one with 2 or 3 names first and see if it works

Re: Group Texts

DennyCrane — Fri, 17 Mar 2023 05:06:35 GMT

iPhone or Android? Does it work when all of you have the same phones? I'm wondering if it fails when it uses MMS. Do to have group chat over MMS turned on in your text settings? And do you have data turned on?

Re: Group Texts

HALIMACS — Fri, 17 Mar 2023 09:58:14 GMT

@kturnock

Ensure MMS is toggled on.

Re: Group Texts

EmilieHeather97 — Fri, 17 Mar 2023 11:49:19 GMT

Make sure that:

1. In your phone settings double check that MMS is turned “ON”. As well that your data is turned “ON” or you are connected to a working WIFI system.

2. Each individual member of the group chat must have the same phone, and also have their data turned on OR be connected to WIFI.
3. If even one person you are trying to add into the group chat doesn’t have their data or WIFI turned on, this will cause the group chat to not work and send out individual text messages to each member you tried to include.
4. Restarting your phone can surprisingly do a lot of help especially if an update happened that you were unaware of.

Re: Group Texts

esjliv — Fri, 17 Mar 2023 12:52:19 GMT

@kturnock - see if this helps.

Perform a Reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

Re: Group Texts

joanne1208 — Fri, 17 Mar 2023 13:47:28 GMT

If you have an iPhone and was group texting to people who all had iPhones then one person got an android phone the group text will no longer work for that person. iMessage on iPhones allow for group texting but if someone has an android the only way to have a group text including them is to use an app like Whatsapp