topic I can't verify myself in Get Support

I can't verify myself

jojo12 — Fri, 17 Mar 2023 02:53:02 GMT

Hi, I need to submit a ticket but couldn't verify myself. The first option doesn't take my username and password. The second option requires a pin which I don't have. Third option I filled up last payment details, account number, etc but there was one field asking for date of last add-on. I don't know that and my account doesn't show that. Can I have a new pin please.

Re: I can't verify myself

softech — Fri, 17 Mar 2023 02:58:37 GMT

@jojo12

if you don't have the PIN for option 2, then simply send them message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: I can't verify myself

jojo12 — Fri, 17 Mar 2023 02:59:20 GMT

Sorry I'm good. It's solved.

Re: I can't verify myself

esjliv — Fri, 17 Mar 2023 13:20:02 GMT

@jojo12 wrote:
Sorry I'm good. It's solved.

@jojo12 - that's good, what fixed it? Sometimes it takes a few tries to verify the process through SIMon chatbot, then it works. hope this was your case.