topic Re: Reciving calls in Get Support

Reciving calls

SG8 — Thu, 16 Mar 2023 23:17:45 GMT

I just bought a sim card 1 day ago and activated it and bought my plan, I can make calls and send and receive texts but not receive calls. I previously had a wifi only number(text now) and used that number for this sim. Is there something specific i had to do to transfer the number? Im not sure what the problem is.

Re: Reciving calls

esjliv — Thu, 16 Mar 2023 22:30:53 GMT

@SG8 - could still be in porting process. Did you reply within 90 mins to TEXT NOW for the port approval?

voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

If still issues after 3 day, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Reciving calls

SG8 — Thu, 16 Mar 2023 22:38:25 GMT

I did not get a reply message from Text not about transferring

Re: Reciving calls

softech — Thu, 16 Mar 2023 22:40:42 GMT

@SG8 Call the porting support team that @esjliv sent you. They can confirm the status and re-trigger the process if needed

Re: Reciving calls

BKNS27 — Fri, 17 Mar 2023 00:50:30 GMT

@SG8

TextNow will not sent the text if you are on an old update.

Go to the AppStore or PlayStore and check for updates.

I had the same issue while waiting for a 2FA code. After updating no issues.