topic Re: Support in Get Support

Support

Ehamblett61 — Fri, 17 Mar 2023 00:16:14 GMT

I accidentally locked my sim card. Now it is asking for the PUK #

How do i get that number to unlock the sim card.

Re: Support

HALIMACS — Fri, 17 Mar 2023 00:20:23 GMT

Click on "Chatbot (SIMon)" below under the "Get Help" section, tap "Chat with SIMon", then type 'need PUK', follow precise instructions toward submitting a ticket to the customer support agents.

Re: Support

BKNS27 — Fri, 17 Mar 2023 00:40:34 GMT

@Ehamblett61

If you have an iPhone, go to Setting>SIM PIN>disable SIM PIN.

Otherwise contact a CS_Agent by submitting a ticket on SIMon Chatbot on the bottom of the page or private message them on the envelope icon above.

Re: Support

Ehamblett61 — Fri, 17 Mar 2023 13:02:12 GMT

Name: Exxxx xxxxxx

Tel: xxxxxxxxx

Add: xxxxxxxxx

I accidentally locked my sim card. Having problems getting the PUK # to unlock it. I've be directed to do several password change. I am now too frustrated without my phone service.

Please help.

Edit by Dunkman: removed personal information

Re: TOO MANY PROBLEMS

BKNS27 — Fri, 17 Mar 2023 02:18:42 GMT

@Ehamblett61

Did you try any of the recommendations on your other post?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Support/td-p/960514

Can’t blame PM for something you locked.