topic Re: SIM CARD ORDERED NOT RECEIVED in Get Support

SIM CARD ORDERED NOT RECEIVED

Gameboy1213 — Wed, 08 Mar 2023 03:32:34 GMT

Last FEB 18, 2023, I ordered online SIM card and paid $11.00. To date 7 March 2023, I haven't received yet the SIM card. Order 326940. Please contact me at my email xxxxxxxxxxxxxxxxxx ASAP.

Re: SIM CARD ORDERED NOT RECEIVED

pmbc — Wed, 08 Mar 2023 02:28:06 GMT

@Gameboy1213 We're all customers just like you here. For this you'll need to contact the online CSA.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a KB article about contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: SIM CARD ORDERED NOT RECEIVED

Gameboy1213 — Wed, 08 Mar 2023 02:34:42 GMT

Thank you.

Re: SIM CARD ORDERED NOT RECEIVED

BKNS27 — Wed, 08 Mar 2023 02:35:29 GMT

@Gameboy1213

Members have indicated that it may take up to 3 weeks to arrive. The problem is Canada Post handling the delivery time.

Should arrive on Friday or Monday.

Re: SIM CARD ORDERED NOT RECEIVED

dordorjuu — Wed, 08 Mar 2023 09:46:28 GMT

This is probably too late to say but I actually found a better deal on Amazon. Bought my pm sim on Amazon for around $8 and arrived in a few days.

Re: SIM CARD ORDERED NOT RECEIVED

Pop_Eye — Wed, 08 Mar 2023 17:53:00 GMT

@dordorjuu

Not likely. Online are 2 SIMS for $10.

Re: SIM CARD ORDERED NOT RECEIVED

BKNS27 — Wed, 08 Mar 2023 18:14:36 GMT

@dordorjuu

On sale at Canadian Cell Supplies online for $5 if you just need one.

https://canadiancellsupplies.com/collections/sim-cards/products/multi-sim-card-for-standard-micro-nano-devices-prepaid-subscribe-plans-for-public-mobile

Re: SIM CARD ORDERED NOT RECEIVED

Gameboy1213 — Thu, 16 Mar 2023 23:28:11 GMT

No problem. I already got a ChatR. I am not anymore waiting for Public Mobile