topic Re: changing my email address in Get Support

changing my email address

jrkmpspence — Thu, 16 Mar 2023 21:10:42 GMT

Hello,

How do I change my email address associated with my public mobile account?

Thank you.

Re: changing my email address

pmbc — Thu, 16 Mar 2023 21:13:29 GMT

Unfortunately you'll need CS Agent to help changing the email address. You'd think you can change on the account, but you can't.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: changing my email address

hTideGnow — Thu, 16 Mar 2023 21:13:39 GMT

HI @jrkmpspence you cannot do it yourself, you need PM agent to help to change the email address used on My Account

Please submit ticket with CS agent at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: changing my email address

computergeek541 — Thu, 16 Mar 2023 21:26:06 GMT

Re: changing my email address

5Box — Sun, 17 Dec 2023 05:08:56 GMT

Update: We can now change our email address (web or app).
Within the profile settings click Manage EverSafe ID and just click the arrow beside your email. If you get "Login Error" you may be trying to use an email that is already associated with an account, if that's not the case contact help.
Here is a post with screen shots
https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-change-login-name-email-address/m-p/1078677