topic My account in Get Support

Service

mmucaila — Tue, 07 Mar 2023 14:52:59 GMT

Hello, it's too much and i am losing everything simply because i can't be reached while my account is active for nearly a week. Would you be willing to give me back my march money so that i can switch to another service provider?

My account

mmucaila — Fri, 03 Mar 2023 17:15:13 GMT

My account is active and i am able to make calls but unable to receive calls.

Re: My account

computergeek541 — Fri, 03 Mar 2023 17:14:56 GMT

@mmucaila wrote:
My account is active and i am able to make calls but unable to receive calls.

Did you recently ask for a phone number to be transfered to Public Mobile? If so, incoming calls not working would be an indication that number porting hasn't completed. This can take a few hours for wireless to wireless transfers.

Re: My account

will13am — Fri, 03 Mar 2023 17:15:07 GMT

@mmucaila , there appears to be a system issue that is affecting a number of accounts. Please use the chatbot link to initiate a support ticket. A CSA will be able to resolve this problem with your account.

Service

mmucaila — Tue, 07 Mar 2023 02:41:30 GMT

I can make a call after 3 or 4 attempts but i can't receive any call.

Re: Service

softech — Tue, 07 Mar 2023 02:42:18 GMT

@mmucaila

did you try reboot your phone?

there has been issue with voice and PM supposed to have fixed it, maybe you are still impated.

Open ticket with PM support so they can check

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Service

cellphoneuser1 — Tue, 07 Mar 2023 03:22:31 GMT

@mmucaila wrote:
I can make a call after 3 or 4 attempts but i can't receive any call.

Is there number porting involved? Incoming calls don't work until porting has completed.

Re: Service

esjliv — Tue, 07 Mar 2023 14:46:19 GMT

@mmucaila - you posted a few days ago with similar issue:

https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account/td-p/954978

More details would be helpful, such as did you port a number over to public mobile recently? Incoming calls can be a sign of a stuck port, so may need to take steps to correct this.

Otherwise if you were an existing customer and incoming calls just stopped perhaps you are affected by this: https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119

In this case, contact CSA by methods provided by softech for help.

Re: Service

esjliv — Tue, 07 Mar 2023 14:54:26 GMT

@mmucaila - hi there, this is your 3rd post on the community. NOTE, we are not public mobile representatives.

Seems you need to contact customer support asap to get services up and running.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Service

will13am — Tue, 07 Mar 2023 15:09:52 GMT

@mmucaila , there has been issues with calling on some accounts since late last week. It is possible that your account is affected. A CSA should be able to sort this out. Please reach out to them as already suggested.

Re: Service

Yummy — Tue, 07 Mar 2023 16:42:20 GMT

What kind of issue do YOU have? Some customers did report short outages during last week.

PM does not provide refund being pre-paid service.