topic Re: Password reset in Get Support

Password reset

Jeanette48 — Thu, 16 Mar 2023 19:22:48 GMT

I have tried to reset my password on my account and keep giving me an error what's going on I need help

Re: Password reset

Handy1 — Thu, 16 Mar 2023 19:23:29 GMT

@Jeanette48 If reset password and still cannot get in ask support to help you re gain access

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Password reset

Jeanette48 — Thu, 16 Mar 2023 19:26:45 GMT

The chatbot keeps telling me the same thing and I try to do it and it keeps giving me errors I'm not sure what's going on I'll contact somebody here thank you for the info

Re: Password reset

softech — Thu, 16 Mar 2023 19:28:01 GMT

@Jeanette48 did you try using Incognito mode to reset the password and try to connect My Account using the new password?

if there is problem using Chatbot to open ticket, please message them directly here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Password reset

Jeanette48 — Thu, 16 Mar 2023 19:43:09 GMT

Unfortunately that didn't work either

Re: Password reset

dust2dust — Thu, 16 Mar 2023 19:47:47 GMT

What recording do you get when you dial 611? Have you tried on different browsers and devices? Mobile? Non-mobile?

Re: Password reset

esjliv — Thu, 16 Mar 2023 20:44:41 GMT

@Jeanette48 wrote:
Unfortunately that didn't work either

@Jeanette48 - what didn't work? Did you click the 2nd option in @Handy1's post? I just clicked it and didn't have an issue to private message CS_Agent.

Re: Password reset

Jeanette48 — Thu, 16 Mar 2023 22:02:24 GMT

I'm not having an issue private messaging anybody but they're not private messaging me back that's the problem my account is going to be run out soon and I need to get into my account to renew it because I use my phone for work but if nobody's answering me back about how to fix this issue I can't very well renew it can I

Re: Password reset

cellphoneuser1 — Thu, 16 Mar 2023 22:52:29 GMT

@Jeanette48 wrote:
I'm not having an issue private messaging anybody but they're not private messaging me back that's the problem my account is going to be run out soon and I need to get into my account to renew it because I use my phone for work but if nobody's answering me back about how to fix this issue I can't very well renew it can I

A CSA will reply as soon as possible. The amont of time depends on the number of members making requests.

Re: Password reset

dust2dust — Thu, 16 Mar 2023 23:42:51 GMT

1. Using your 4 digit pin, dial 611 and use your registered credit card if registered. Autopay would not need to be on.

2. Buy a voucher in lots of stores or online and dial 611 without need of the 4 digit pin

3. Go to some stores and use real time payments.

Those are the other ways to add money into your account.

Then reducing the stress to get access to the account login.