topic Re: SIM card transfer in Get Support

SIM card transfer

Adela7 — Thu, 16 Mar 2023 19:00:55 GMT

I transferred fido's number to piblic mobile last night. Maybe it was my input error that led to the activation of SIM but the wrong number.

Could you please tell me how to correct this error and change my public mobile number to my previous fido number again?

What's interesting, though, is that I mistakenly activated a public mobile number ending in 7, but I received the public mobile verification message on the fido number ending in 5.

Re: SIM card transfer

computergeek541 — Thu, 16 Mar 2023 19:18:08 GMT

@Adela7 wrote:
I transferred fido's number to piblic mobile last night. Maybe it was my input error that led to the activation of SIM but the wrong number.

Could you please tell me how to correct this error and change my public mobile number to my previous fido number again?

What's interesting, though, is that I mistakenly activated a public mobile number ending in 7, but I received the public mobile verification message on the fido number ending in 5.

As number porting has failed, you'll need to open a ticket to ask a Public Mobile customer support agent for help. Please use the chatbot to do that.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: SIM card transfer

softech — Thu, 16 Mar 2023 19:20:15 GMT

@Adela7 There is a porting team you can call and talk to live support, check with that what is the current status and see if you can tell them the correct info over the phone

Will message you the phone number, please check your Community inbox

Re: SIM card transfer

pmbc — Thu, 16 Mar 2023 19:22:08 GMT

@Adela7 I'm a little unclear. Did you port the wrong phone # or port to the wrong SiM? If it's the SIM, you can try to update yourself in your account. Go to profile and change SIM.

Re: SIM card transfer

Off66 — Tue, 20 Jun 2023 04:43:39 GMT

May I get that phone number as well? Thank you. Lori

Re: SIM card transfer

softech — Tue, 20 Jun 2023 09:33:10 GMT

@Off66 wrote:
May I get that phone number as well? Thank you. Lori

@Off66 Sent, please check community inbox.

Call in the morning after 9AM EST