topic Re: Switching providers and transferring number in Get Support

Switching providers and transferring number

Michaelaroberts — Thu, 16 Mar 2023 18:19:54 GMT

Trying to switch from bell to PM and it keeps saying my number is invalid. Wondering what to do?

Re: Switching providers and transferring number

computergeek541 — Thu, 16 Mar 2023 18:24:39 GMT

@Michaelaroberts wrote:
Trying to switch from bell to PM and it keeps saying my number is invalid. Wondering what to do?

This could possibly be because the number can't be transferred to Public Mobile. Which city is the phone number from? A number can only be ported to Public Mobile if Pubilc Mobile also offers phones numbers for that same city. Check on the Koodo website if the number can be ported here (Koodo and Public are owned by the same company):
https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Re: Switching providers and transferring number

softech — Thu, 16 Mar 2023 18:29:31 GMT

@Michaelaroberts any chance you tried activated earlier, entered porting info and then got stuck? And you are tying it a second time

The number is invalid error could be in such case that the first attempt of activation and porting failed but it held up the porting request

Re: Switching providers and transferring number

Meow — Thu, 16 Mar 2023 18:30:46 GMT

Where are you located?

Check if number can be transferred:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

Re: Switching providers and transferring number

pmbc — Thu, 16 Mar 2023 18:30:51 GMT

@Michaelaroberts Here is a help article on porting.

https://www.publicmobile.ca/en/on/get-help/articles/choose-your-phone-number

See if you meet all the criteria for porting. You can also contact the CS Agent to have them check it as well.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent