topic Re: Unable to activate account in Get Support

Unable to activate account

Joshyyy — Tue, 04 Jan 2022 20:02:22 GMT

I am a new Public Mobile User and cannot activate my account.

I finished the Public Mobile Online Activation procedures following the link :

(https://activate.publicmobile.ca/)

Also I got an e-mail named "Your Public Mobile Activation Details" and it said that;

- my 4-digit Pin sucessfully registerd
- Self Service Account sucessfully created

- Auto Pay sucessfully set up

BUT!! I cannot access my account so that I cannot activate it.

I tried to find my password but my e-mail address was not verified too.

"Sorry, we’re unable to verify your email address."

It is really non-sense because I got an e-mail to exactly same address previously.

Please help as soon as possible.

Thank you for your time and quick response.

Re: Unable to activate account

NDesai — Thu, 30 Nov 2017 01:18:28 GMT

@Joshyyy Try creating an account here: https://selfserve.publicmobile.ca/self-registration/

If you can't, confirm that you were charged and verify if the sim is working.

Re: Unable to activate account

Joshyyy — Thu, 30 Nov 2017 01:17:04 GMT

How can I send my private information to desk for your reference?
I think you need my private information to check it.

Thank you.

Re: Unable to activate account

Joshyyy — Thu, 30 Nov 2017 01:21:15 GMT

@NDesai

I finished charge and I got a summary e-mail about that.

But my SIM is not working that means I cannot send and receive text.

That's why I cannot try re-create Account. I cannot receive 6-digit zip code.

Re: Unable to activate account

NDesai — Thu, 30 Nov 2017 01:22:51 GMT

@Joshyyy@ wrote:
@NDesai

I finished charge and I got a summary e-mail about that.
But my SIM is not working that means I cannot send and receive text.
That's why I cannot try re-create Account. I cannot receive 6-digit zip code.

In that case, send a private message to the Moderator_Team with your ph#, email and the sim#. They will look into this.