topic Re: Lost phone in Get Support

Lost phone

dIana90117 — Tue, 04 Jan 2022 20:02:20 GMT

Hi PM community, I am new user in the community. I lost my phone, I disactived the account. I have to send an email to get a replacement SIM card but I don't know to who I have to write. May you please help me. Thanks

Re: Lost phone

JaK — Mon, 15 Aug 2016 05:52:41 GMT

Hi @dIana90117

Sorry to hear about your lost phone. To get a new sim card, go to the Getting Started tab on this site, there is spot there for ordering a new sim. (No need to write anyone, just go ahead and order there.)

Re: Lost phone

srlawren — Mon, 15 Aug 2016 17:31:54 GMT

@dIana90117 welcome to the community! Sorry about your phone. 😞

As @JaK indicated, you can order your SIM using the page he mentioned. Once you receive it, you can sign into your self-serve account again (where you deactivated your account), and change the SIM card number to your new card and activate your account.

Re: Lost phone

srlawren — Mon, 15 Aug 2016 17:35:40 GMT

Oops duplicated response. Please disregard this reply.