topic Re: My us add on not working in Get Support

My us add on not working

Gabby1231 — Thu, 16 Mar 2023 15:28:47 GMT

Can someone please help

Re: My us add on not working

DDM69 — Thu, 16 Mar 2023 15:31:40 GMT

Can you give us some details? What have you tried?

Did you add funds to cover the cost of the ad on?

Are you manually connecting to a US carrier?

Do you have data roaming turned on?

Re: My us add on not working

softech — Thu, 16 Mar 2023 15:32:19 GMT

@Gabby1231

You had a post 3 days ago, it's still didn't work?

https://productioncommunity.publicmobile.ca/t5/Get-Support/My-us-add-ons-not-working/td-p/959117

did you try what people suggested there?

What exact US addon you got? data only?. Talk/Text?. or Talk/Text/Data?

and you checked My Account, the US addon is there?

Your phone able to connect to T-Mobile?

give us more info as to what you have tried before we can suggest further

Re: My us add on not working

dust2dust — Thu, 16 Mar 2023 15:34:33 GMT

Is this a re-buy? Or the first one?

Have your phone on automatic networks and it will connect to T-Mobile. Have your phone set on 4G or LTE for text and data to work. Hopefully your phone can drop down to 2G or maybe you can set it to 2G for calling.

T-Mobile coverage is not the responsibility of Public. Their 2G would be even less than their 4G.

Where are you in the states?

Adding - nice noticing softech

Re: My us add on not working

computergeek541 — Thu, 16 Mar 2023 16:45:06 GMT