topic Re: Data issues in Get Support

Data issues

Wodahs — Thu, 16 Mar 2023 12:59:17 GMT

My data is not working today and I haven't received any notifications that I am over my limit so is there an outage on just the data today

softech — Thu, 16 Mar 2023 13:05:45 GMT

@Wodahs the data limit text sometimes is hit or miss

and your voice calls are working?

First confirm your data usage on My Account. Login using Incognito mode, using that would avoid seeing cached old usage record

If it shows you still have data left, check if your phone has setup any Data limit, Android phones have that setting, please disable it

You can also try changing your phone's Preferred network type or Network mode to 3G only and see if data works

Also, any chance you can try in different area to confirm it is not just a local issue

Wodahs — Thu, 16 Mar 2023 13:11:27 GMT

It shows that I have used 0.49gb, so the site is either not working correctly or there is issue in my area

softech — Thu, 16 Mar 2023 13:12:33 GMT

did you check using Incognito mode? If you didn't use it, please check again using Incognito mode. Some browsers call it Private or InPrivate mode

Handy1 — Thu, 16 Mar 2023 13:31:59 GMT

Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info

and or check

Outage map in your area:

esjliv — Thu, 16 Mar 2023 13:53:20 GMT

@Wodahs wrote:
It shows that I have used 0.49gb, so the site is either not working correctly or there is issue in my area

@Wodahs call 611 from your device to check the data balance on your account. Your My Account is likely showing cache information.

EDIT:

You could try your SIM into another phone to see if data works.

BKNS27 — Thu, 16 Mar 2023 15:48:51 GMT

Check this link to see if there is an outage in your area:

There was reports of outage in the Montreal area the other day.