topic Re: Receiving calls in Get Support

Receiving calls

Cat4 — Wed, 15 Mar 2023 16:40:57 GMT

I tried to call my cell phone using my alexsa and all I get is a busy signal. I tried my txt plus it rings. My dad tries to call he gets the busy signal but I have gotten other calls. Why does this happen and how can it be fixed?

Re: Receiving calls

pmbc — Wed, 15 Mar 2023 16:45:38 GMT

@Cat4 Did you just port your number from another carrier or have you been using PM for a while? A simple thing, have you tried to reboot your phone?

Re: Receiving calls

Cat4 — Thu, 16 Mar 2023 05:06:35 GMT

I ported my phone number I have tried rebooting and can try again I suppose.

Re: Receiving calls

cellphoneuser1 — Thu, 16 Mar 2023 05:30:23 GMT

@Cat4 wrote:
I ported my phone number I have tried rebooting and can try again I suppose.

You can't just try again using the Self Serve account. You will need a CSA to help you fix the porting. The chatbot link is at the bottom of page. Use that to make a ticket.

Re: Receiving calls

dust2dust — Thu, 16 Mar 2023 05:47:14 GMT

Did you leave the old sim in a phone and reply to the confirmation text from the old provider?

Try the number in the link to re-trigger the port. Put the old sim in a phone and wait for the text to reply to.

https://forum.telus.com/t5/Mobility-Services/Help-with-porting-my-number-from-Rogers/m-p/123686/highlight/true#M9475

Re: Receiving calls

Cat4 — Thu, 16 Mar 2023 22:22:25 GMT

Yeah I had lots of help already porting and starting up presented some issues I guess I'll have to open another ticket thanks