topic Re: Texting in Get Support

Texting

Karen23 — Wed, 15 Mar 2023 19:22:53 GMT

Recently set up new phone. I am able to text out but people are not receiving them nor am I receiving their. Works with some contacts but not others. Any suggestions?

Re: Texting

BKNS27 — Wed, 15 Mar 2023 19:06:34 GMT

@Karen23

Was the porting your old number successful and replied to the text with YES with the old SIM in your phone within the 90 minute window?

If you did, try rebooting your phone by powering it off then back on.

If not, you need to contact a CS_Agent to restart the porting process for you again but leave the old SIM in your phone.

Re: Texting

softech — Wed, 15 Mar 2023 19:07:21 GMT

@Karen23 you got new number or you ported in your number from another provider? how long you have joined?

are those traditional sms or iMesaage/ RCS??

Re: Texting

Karen23 — Wed, 15 Mar 2023 19:08:03 GMT

I did import my number but it's a new sim card.

Re: Texting

Karen23 — Wed, 15 Mar 2023 19:09:50 GMT

Imported my number from Rogers, new sim card and it was activated yesterday. I can text a few people and they received them but not so for others.

Re: Texting

dust2dust — Wed, 15 Mar 2023 19:12:06 GMT

Was this phone used at the prior provider? So you have a new phone, new sim, new account...if this is an iphone, did you go to settings general about and check for anything to download with wifi on? Did you reply yes to the previous provider confirmation text on the old sim?

Re: Texting

BKNS27 — Wed, 15 Mar 2023 19:15:05 GMT

@Karen23

The most important step to complete the porting is to reply to the text to confirming that you are porting over to PM. This is safeguard to avoid SIM swapping or false porting.

Re: Texting

Karen23 — Wed, 15 Mar 2023 19:16:18 GMT

New phone, new service, new sim. I did respond yes to acknowledge the port. I am receiving texts from a few people and they mine. But not all. For example, text to BC, shows sent at my end but nothing received there and when they sent a text nothing was received at my end.

Re: Texting

BKNS27 — Wed, 15 Mar 2023 19:21:47 GMT

@Karen23

If rebooting your phone didn't solve the issues then it could be a provisional issue with your SIM. This might be the case then you need to contact a CS_Agent to look into the problem and fix the problem for you.

Re: Texting

Karen23 — Wed, 15 Mar 2023 19:22:10 GMT

How do I get in touch with CS_Agent?

Re: Texting

BKNS27 — Wed, 15 Mar 2023 19:23:45 GMT

@Karen23

Go to the bottom of the page and click on SIMon Chatbot and type in Submit a Ticket or private message them on the envelope icon on top of this page.

Re: Texting

Karen23 — Wed, 15 Mar 2023 19:24:36 GMT

Thank you!

Re: Texting

BKNS27 — Wed, 15 Mar 2023 19:25:40 GMT

@Karen23

You're welcome! They will get to the bottom of your problem for you.

Re: Texting

esjliv — Thu, 16 Mar 2023 14:59:10 GMT

@Karen23 - have you tried a reset of the device's network settings?