topic Re: Phone number in Get Support

Phone number

Moo94 — Wed, 15 Mar 2023 17:20:57 GMT

I’m trying to get an old phone number I use to have switched over. Is that possible or can I create a custom phone number? Thank you

Re: Phone number

BKNS27 — Wed, 15 Mar 2023 17:24:48 GMT

@Moo94

Yes you can by porting your old number over from another carrier and NO to the custom number. You can only pick what number is offered while activating the SIM.

Also, you old carrier account must be active to port over your number. If it is cancelled then you can’t unless it is a Telus or Koodo account.

Re: Phone number

Yummy — Wed, 15 Mar 2023 17:24:07 GMT

You can port your old number to PM.

BOTH accounts have to be active.

Keep old SIM in your phone. You will receive SMS from old provider and you have to reply YES within 90 min to authorize transfer.

You cannot create custom phone number.

If you are new customer I suggest to activate account and pick ANY number. When service is stable do transfer.

Re: Phone number

pmbc — Wed, 15 Mar 2023 17:24:37 GMT

@Moo94 You won't be able to retrieve an old number you used to have. You will be presented with a selection of phone numbers to choose from when you create a PM account. So it's not custom per se, but you can keep going through a list of numbers that they present to select the number you want.