topic Re: Unable to receive mms/sms since activation in Get Support

Unable to receive mms/sms since activation

Crstlcstls — Wed, 15 Mar 2023 16:40:37 GMT

Good afternoon,

I ported and activated my service March 14/23, since then I have been unable to receive MMS/SMS, contacts receive them from me. Their devices shows message sent to me but I get nothing.

Re: Unable to receive mms/sms since activation

pmbc — Wed, 15 Mar 2023 16:44:17 GMT

@Crstlcstls What phone are you using? Have you tried a reboot of your phone?

Re: Unable to receive mms/sms since activation

Crstlcstls — Wed, 15 Mar 2023 16:45:22 GMT

iPhone xr, yes. I have also inserted my SIM into another phone as well, as suggested in other posts.

Re: Unable to receive mms/sms since activation

pmbc — Wed, 15 Mar 2023 16:47:04 GMT

If you've tried another device then I'd suggest contacting the customer service agents. They may have to check on the port status and maybe something isn't quite right on their end.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Unable to receive mms/sms since activation

BKNS27 — Wed, 15 Mar 2023 16:57:35 GMT

@Crstlcstls

When you ported over to PM, did you reply to the text with YES confirming you are porting over to PM with the old SIM in your phone?

If not then the porting is cancelled and you will not receive texting or calling.

You will need to contact a CS_Agent to restart the porting process for you but you need to put the old SIM back in your phone.

Re: Unable to receive mms/sms since activation

Crstlcstls — Wed, 15 Mar 2023 16:58:54 GMT

yes

Re: Unable to receive mms/sms since activation

BKNS27 — Wed, 15 Mar 2023 17:08:05 GMT

@Crstlcstls
You have 90 minutes to reply but if you missed the 90 minute window. A CS_Agent will help with the porting.

If you replied within the 90 minutes then reboot your phone by powering off then back on.

Re: Unable to receive mms/sms since activation

Crstlcstls — Wed, 15 Mar 2023 17:10:36 GMT

ya, that is not the issue because I did it properly and it still is not working.

Re: Unable to receive mms/sms since activation

pmbc — Wed, 15 Mar 2023 17:12:14 GMT

@Crstlcstls wrote:
ya, that is not the issue because I did it properly and it still is not working.

Since you tried in an entirely different device, I think it's related to the service. I suggest you contact the agents online using one of the methods below. 🙂