topic Re: Phone not working in Get Support

Phone not working

Tracyhall31 — Wed, 15 Mar 2023 02:42:48 GMT

My account is active but can’t make calls. I can text and access data but not make or receive calls.

softech — Wed, 15 Mar 2023 02:45:56 GMT

@Tracyhall31 we had some voice issue last week with some customers, but it was all fixed, I hope the bugs not coming back

Try this, power off the phone for 5 mins , then power it up and test

if nothing work, please open ticket with PM support using Chatbot

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

esjliv — Wed, 15 Mar 2023 11:55:20 GMT

@Tracyhall31 - did your account just renew?

Or, perhaps some troubleshooting may help...try 1 or more of the below:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings
move your sim card to another phone to see if services works
manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if calls work