topic Re: Payment for service in Get Support

Payment for service

GabrielBalogun — Tue, 14 Mar 2023 21:50:25 GMT

I try to use 611 number to renew my service which expired a day ago, but it was ending my call right away.

Does not give me an option to pay.

Also, when I tried to login to my account via https://myaccount.publicmobile.ca it crashes with a message that says " user unathorized" after I putt my valid password.

Any help will be appreciated

Re: Payment for service

dust2dust — Tue, 14 Mar 2023 21:52:37 GMT

From another phone, what recording do you get when you dial 1-855-4pu-blic?

Were your services working up until "a day ago"?

Re: Payment for service

softech — Tue, 14 Mar 2023 21:54:28 GMT

@GabrielBalogun if you call 1.855.4PUBLIC from another phone, enter your phone number after, does the system recognize your account??

Re: Payment for service

BKNS27 — Tue, 14 Mar 2023 22:34:52 GMT

@GabrielBalogun

Clear the cache on your browser and go incognito on a laptop or desktop computer before login to your account.

Re: Payment for service

Meow — Tue, 14 Mar 2023 22:41:08 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Payment for service

Keeler123 — Wed, 15 Mar 2023 00:41:50 GMT

I’m having the same issue

Re: Payment for service

esjliv — Wed, 15 Mar 2023 00:45:21 GMT

@Keeler123 wrote:
I’m having the same issue

@Keeler123 - have you gone over 90 days being in nonpay status? If so, you lost your account and phone number.

Or, what is your current situation you are experiencing?

Re: Payment for service

Keeler123 — Wed, 15 Mar 2023 00:46:59 GMT

I guess my plan did not renew this morning so I stopped and got a mobile voucher. When I dialed *611 like I have every time for the past 3 years it just drops the call like I have no signal but I do.

Re: Payment for service

esjliv — Wed, 15 Mar 2023 00:51:25 GMT

@Keeler123 wrote:
I guess my plan did not renew this morning so I stopped and got a mobile voucher. When I dialed *611 like I have every time for the past 3 years it just drops the call like I have no signal but I do.

@Keeler123 - oh, must be an issue with 611...great 🙄

Can you log into My Account to add the voucher?

If not, or still having issues contact CSA to see what is up. And maybe come back and share what they say about 611, it's strange.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Payment for service

softech — Wed, 15 Mar 2023 03:52:39 GMT

@Keeler123 wrote:
I guess my plan did not renew this morning so I stopped and got a mobile voucher. When I dialed *611 like I have every time for the past 3 years it just drops the call like I have no signal but I do.

@Keeler123 try calling 1.855.4PUBLIC from any other phone. See if it works as a workaround for *611 for now

Re: Payment for service

GabrielBalogun — Wed, 15 Mar 2023 06:31:20 GMT

@softech When I dial from 1 855 4PUBLIC from another phone, it says the customer you are trying to reach is not available. When I dial same from my phone, it just end the call right away

Re: Payment for service

GabrielBalogun — Wed, 15 Mar 2023 06:32:02 GMT

@softech When I dial from 1 855 4PUBLIC from another phone, it says the customer you are trying to reach is not available. When I dial same from my phone, it just end the call right away

Re: Payment for service

dust2dust — Wed, 15 Mar 2023 06:40:16 GMT

So from another phone, you dial the number, choose a language, enter your phone number - what do you get? Is that when it says unreachable? Or just the dialing of the number?

That's 1-855-478-2542 just to be sure.

Adding - Nope...that's 1-855-478-2542