topic Re: I just ordered a new SIM 2 weeks ago and there is now promotion of a free SIM in Get Support

I just ordered a new SIM 2 weeks ago and there is now promotion of a free SIM

Ginger_Lime — Tue, 14 Mar 2023 21:58:45 GMT

Just venting... I am going to activate the SIM this weekend.

I know it's non-refundable, but is there any way that I can get a $10 credit?

(Just like price guarantee program at stores)

Re: I just ordered a new SIM 2 weeks ago and there is now promotion of a free SIM

hairbag1 — Tue, 14 Mar 2023 22:02:13 GMT

not likely. ...but you can get a second sim for free if you want. Get the 2nd sim and gift it to your friend or family who wants to save money on their cell bill.

Re: I just ordered a new SIM 2 weeks ago and there is now promotion of a free SIM

pmbc — Tue, 14 Mar 2023 22:05:37 GMT

@Ginger_Lime It doesn't hurt to ask CSA. When I bought my SIM some time ago, it went on sale and the CSA credited me back $5 on my account.

Worst they can say is no and the best is they credit you back $5 or $10.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: I just ordered a new SIM 2 weeks ago and there is now promotion of a free SIM

Meow — Tue, 14 Mar 2023 22:40:11 GMT

It never hurts to ask an agent but do not expect any refund or credit.

Re: I just ordered a new SIM 2 weeks ago and there is now promotion of a free SIM

will13am — Tue, 14 Mar 2023 22:41:55 GMT

@Ginger_Lime , to be fair to the merchant, which stores have price guarantee without some form of return policy? The price guarantee is really a mechanism to prevent a customer from returning a previous purchase and then repurchasing at the lower price.

Re: I just ordered a new SIM 2 weeks ago and there is now promotion of a free SIM

popping — Tue, 14 Mar 2023 23:02:26 GMT

@will13am wrote:
@Ginger_Lime , to be fair to the merchant, which stores have price guarantee without some form of return policy? The price guarantee is really a mechanism to prevent a customer from returning a previous purchase and then repurchasing at the lower price.

There is always a limited period for price guarantee. Costco and Princess Auto have 2 weeks. We all know that these 2 stores have great return policy They don't give you price adjustment after 2 weeks. But people can return the item and repurchase at a lower price. Both these 2 stores do not require the purchase receipt as their computer has the record of your purchase. But don't return your purchase after using the item for 2 years!

For the posts suggestion to ask for refund of SIM card, it is just like buying a lottery ticket. If you don't have a ticket, you will never win. I know, I know, my lottery ticket example is not quite apply here. But it is closed enough. Sorry.

Re: I just ordered a new SIM 2 weeks ago and there is now promotion of a free SIM

BEER — Wed, 15 Mar 2023 00:17:49 GMT

That's life - sometimes you win sometimes you don't ---You can at least now order a free Sim as a spare.

Re: I just ordered a new SIM 2 weeks ago and there is now promotion of a free SIM

Ginger_Lime — Thu, 16 Mar 2023 16:19:45 GMT

Thank you so much for listing all the link for contacting the agent!
I was able to contact them and they were able to credit back as one-time exception.

The agent was super helpful 🙂