topic Re: Plan change in Get Support

Plan change

Adjan23 — Tue, 14 Mar 2023 20:41:15 GMT

How can I change my plan, while my account is not active?

Re: Plan change

dabr — Tue, 14 Mar 2023 20:45:02 GMT

@Adjan23 As long as the account hasn't been inactive (suspended) for 90+ days without payment, then you just need to login to the account using incognito/private mode and select Plans/Add-ons>Change My Plan option and follow prompts. It's advised to Change at Next Renewal normally but this may not be applicable if you've suspended service for while.

Re: Plan change

Milk — Tue, 14 Mar 2023 21:12:26 GMT

You need to first activate your account before making changes. I know that this is not in your best interest so I suggest that you contact and ask Customer Service rep for help.

Re: Plan change

dust2dust — Tue, 14 Mar 2023 21:19:55 GMT

The recent reply is incorrect. The plan can be changed while suspended. It will need money of course to get service and then that service will be on that new plan. But the money comes after the plan change choice.