topic Re: Service issue in Get Support

Service issue

MC1893 — Tue, 14 Mar 2023 15:07:58 GMT

I can’t seem to send or receive texts or calls yet have full bars. Even internet won’t load

Handy1 — Tue, 14 Mar 2023 15:08:51 GMT

@MC1893 Try to reboot phone or reset network setting and see if this helps

softech — Tue, 14 Mar 2023 15:10:15 GMT

@MC1893 but voice works?

Try to reboot the phone once

Try to click Reset all networks (this will reset your saved wifi as well as Bluetooth as well)

If you have another phone around, try putting the sim card there and text

and if nothing work, probably you need to engage PM support:

Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Meow — Tue, 14 Mar 2023 15:41:44 GMT

Check first if your account is active. Maybe it is suspended?

Rebooting phone sometimes help. Turn phone off, wait a bit, turn on.

esjliv — Tue, 14 Mar 2023 15:48:49 GMT

@MC1893 - are you a new or existing customer? If new, did you activate with a new number or transfer one from another provider?

Check for outages in your area:

computergeek541 — Tue, 14 Mar 2023 17:00:28 GMT