topic Port Existing Phne Number in Get Support

Port Existing Phne Number

Kathy9 — Tue, 14 Mar 2023 19:03:39 GMT

Tried using self help to manually port phone number but had trouble with previous provider account number.

Re: Port Existing Phne Number

softech — Tue, 14 Mar 2023 15:05:04 GMT

@Kathy9 you can try using IMEI but it could generate error. Best to use account number

But for account number, you have to call your previous provider and check with them instead, we cannot help here

Once you are ready, you can porting with activation together

Or if you are existing member, just login My Account , go to Profile page and chlick Change phone number, and request Transfer in there

Re: Port Existing Phne Number

HALIMACS — Tue, 14 Mar 2023 15:15:11 GMT

Is the prior provider account still active? It needs to be to Port the number from there to here.

public mobile can pull a number from Telus or Koodo closed account, but it does require customer support agent assistance.

Re: Port Existing Phne Number

esjliv — Tue, 14 Mar 2023 15:51:34 GMT

@Kathy9 - where are you getting into trouble? Are you going through the SIM card activation process? Or, change number(Transfer/port) function in your My Account?

NOTE:

Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval, within 90 minutes, to port over to Public Mobile and to receive calls from until port is complete.
Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

Re: Port Existing Phne Number

BKNS27 — Tue, 14 Mar 2023 16:45:54 GMT

@Kathy9

Dial *#06# to get your IMEI of the phone to complete the porting of your old number but best to use your old account number from your old carrier.