topic Re: No Calling in Get Support

No Calling

JLH5 — Tue, 14 Mar 2023 14:26:50 GMT

I can text but I cannot call out or receive calls.

2 beeps and it hangs

Re: No Calling

Handy1 — Tue, 14 Mar 2023 14:27:36 GMT

@JLH5 Try to reboot phone , or even network settings see if this helps

Re: No Calling

softech — Tue, 14 Mar 2023 14:28:21 GMT

@JLH5 are you newly join ? If you are, do you see the phone showing connected to PM network? If it shows No network, or no status bar, likely it is a sim card provisioning issue. It is an easy fix for PM, just need to open ticket with them via chatbot

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: No Calling

JLH5 — Tue, 14 Mar 2023 14:28:54 GMT

I did both

How do I contact a Moderator?

Or agent?

Re: No Calling

esjliv — Tue, 14 Mar 2023 14:29:21 GMT

@JLH5 - what troubleshooting have you tried, please provide details like is this a new or existing account. Did your account just renew? Etc.

Do one or more of the below may help with that message or finicky things:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings

Re: No Calling

esjliv — Tue, 14 Mar 2023 14:31:10 GMT

@JLH5 wrote:
I did both
How do I contact a Moderator?
Or agent?

@JLH5

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

but what other details can you provide?

EDIT, just noticed @softech provided methods to contact CSA as well above.

Re: No Calling

hTideGnow — Tue, 14 Mar 2023 14:30:08 GMT

HI @JLH5

is the text just iMessage? if it is, you got it from Wifi , not from PM networks

Try to reboot the phone first

or try the sim card on another phone if you can get a temporary phone to test

If all those do not help, please open ticket with PM support at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Calling

Meow — Tue, 14 Mar 2023 14:32:33 GMT

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

Re: No Calling

will13am — Tue, 14 Mar 2023 15:01:35 GMT

This problem sounds like the remnants of the calling bug that was around not too long ago.

Re: No Calling

Milk — Tue, 14 Mar 2023 17:02:25 GMT

If you have an iPhone do a complete update and that should solve the problem - of course make sure to store your settings and emails on your iCloud account.