topic SIM card in Get Support

SIM card

Noel46 — Tue, 14 Mar 2023 11:55:39 GMT

I need my SIM card unlocked

Re: SIM card

HALIMACS — Tue, 14 Mar 2023 12:10:41 GMT

I presume it’s a brand new Sim card?

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Re: SIM card

HALIMACS — Tue, 14 Mar 2023 12:14:21 GMT

@Noel46

If you are getting any of the below messages, see details:

“SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

Re: SIM card

Meow — Tue, 14 Mar 2023 13:25:21 GMT

HOW it was locked?

Is it new card to be activated or it asks for PUK?