topic Re: Getting port error in Get Support

Getting port error

Sonamkaur — Tue, 14 Mar 2023 01:34:58 GMT

Need help! Porting freedom mobile

Re: Getting port error

pmbc — Tue, 14 Mar 2023 01:40:44 GMT

@Sonamkaur what sort of error are you getting? Are you using the IMEI or the Freedom account Number?

Here is a help article for porting.

Port Fraud Protection (publicmobile.ca)

Re: Getting port error

Sonamkaur — Tue, 14 Mar 2023 01:43:39 GMT

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

when I click on the link it takes to a page error

Re: Getting port error

pmbc — Tue, 14 Mar 2023 01:45:33 GMT

@Sonamkaur

Here are some alternative ways to contact support,

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Getting port error

computergeek541 — Tue, 14 Mar 2023 02:07:39 GMT

Re: Getting port error

softech — Tue, 14 Mar 2023 02:24:07 GMT

@Sonamkaur are you porting from Freedom or porting to?

if porting into PM, there is a number to call, but you have to call tomorrow morning as the call centre is now closed. I will message the number, check your Community inbox

if porting to Freedom, please open ticket with PM support using this direct link

https://urlshortner.tiia.ai/Lc9xk8

If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link (https://urlshortner.tiia.ai/Lc9xk8) . This will put you in touch with our Customer Support Agents who will be able to assist you.

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection)