topic Re: Change account email in Get Support

Change account email

GinaLynn — Tue, 14 Mar 2023 00:29:03 GMT

I would like to get into my account to update the email address. The email on the account no longer exists, so I cant log in as the security number is sent to the defunct email address.

Thanks

Gina Breaks

Re: Change account email

Handy1 — Tue, 14 Mar 2023 00:30:50 GMT

@GinaLynn You need supports help to change email

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Change account email

dust2dust — Tue, 14 Mar 2023 00:31:26 GMT

Do you have your sim? Is your account active? If both yes then you can use the sms option to verify.

Only support can change the email address.

Re: Change account email

GinaLynn — Tue, 14 Mar 2023 00:38:31 GMT

Thanks, I've gone this route, ticket submitted.