topic Re: Change e-mail in Get Support

Change e-mail

John491 — Mon, 13 Mar 2023 23:32:24 GMT

My account has become in active and I want to set it up again but it send a verification code to my email and I can not access my email. How do I change my email?

Re: Change e-mail

computergeek541 — Mon, 13 Mar 2023 23:33:30 GMT

@John491 wrote:
My account has become in active and I want to set it up again but it send a verification code to my email and I can not access my email. How do I change my email?

Please use the the chatbot at https://widget.telus.tiia.ai/publicmobile/publicmobile.html to open a ticket. Once you've open the chatbot, type in "change self serve e-mail address".

Re: Change e-mail

Handy1 — Mon, 13 Mar 2023 23:33:51 GMT

@John491 you need support help to change email

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Change e-mail

dust2dust — Mon, 13 Mar 2023 23:42:37 GMT

What recording do you get when you dial 611? When last did you pay?

Re: Change e-mail

computergeek541 — Tue, 14 Mar 2023 17:19:54 GMT

repetitive