topic Re: cancel or recover unregistered public mobile account in Get Support

cancel or recover unregistered public mobile account

kenniecaroline — Mon, 13 Mar 2023 23:15:50 GMT

hi, i have a public mobile account that i did not register online. i need to cancel as they keep billing me by auto pay.

Re: cancel or recover unregistered public mobile account

pmbc — Mon, 13 Mar 2023 23:08:18 GMT

@kenniecaroline Was this done through a retailer? If so and you don't have account info I think you'll need to contact the customer service agent.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a KB article about contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: cancel or recover unregistered public mobile account

esjliv — Mon, 13 Mar 2023 23:16:23 GMT

@pmbc what is a KB article?

Re: cancel or recover unregistered public mobile account

computergeek541 — Mon, 13 Mar 2023 23:17:32 GMT

@esjliv wrote:
@pmbc what is a KB article?

knowledge base

Re: cancel or recover unregistered public mobile account

Handy1 — Mon, 13 Mar 2023 23:18:27 GMT

@kenniecaroline If you don’t want the account no more and dont wish to port the number out , you can certainly get k touch with support to help as @pmbc Suggested or you can pause your credit card day before next renewal so that it won’t be charged agin . At that point the account will be suspended for 90 days before it’s closed out for good , and if at that time you decide you want to keep it you just have to make payment again before 90 days passes by

Re: cancel or recover unregistered public mobile account

pmbc — Mon, 13 Mar 2023 23:18:47 GMT

@esjliv wrote:
@pmbc what is a KB article?

for me KB is knowledge base. In PM terms, help article. 🙂

Re: cancel or recover unregistered public mobile account

Tsawwassen — Tue, 14 Mar 2023 15:16:43 GMT

Just log-in to your account and disable auto payments - Your account log in is most likely the email you used on this Community account. Good luck.

Re: cancel or recover unregistered public mobile account

computergeek541 — Tue, 14 Mar 2023 17:18:37 GMT

Removed post that was not only repetitive but was a direspectful and a violation of terms of service